Last Updated: August 2026
At Wrkzo, we strive to provide a secure and transparent marketplace for both clients and freelancers. This Refund Policy explains how refunds are handled for projects, services, memberships, and platform fees.
1. Overview
Wrkzo acts as an online marketplace connecting clients with freelancers. Refunds are subject to the circumstances of each transaction and the terms outlined below.
2. Project Refunds
A client may request a refund if:
- The freelancer fails to deliver the agreed work.
- The delivered work is significantly different from the agreed project requirements.
- The project is cancelled before any work has begun.
Refund requests are reviewed on a case-by-case basis.
3. Service Orders
For fixed-price services, refunds may be considered when:
- The service has not been started.
- The freelancer is unable to complete the order.
- Both parties mutually agree to cancel the order.
Once the completed work has been accepted by the client, refunds are generally not available unless required by applicable law.
4. Membership Plans
Membership subscriptions purchased on Wrkzo are non-refundable once activated.
Users may cancel future renewals (if applicable), but no partial or full refund will be issued for the remaining subscription period unless required by law.
5. Platform Fees
Platform service fees, processing fees, and transaction charges are non-refundable, except where required by applicable law or in cases of duplicate or incorrect charges.
6. Payment Disputes
If a dispute arises between a client and a freelancer, Wrkzo may review available information and facilitate communication between the parties. Wrkzo may take appropriate action based on its platform policies but is not obligated to resolve every dispute in favor of either party.
7. Chargebacks
Users are encouraged to contact Wrkzo before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may result in:
- Suspension of the user account.
- Permanent account termination.
- Restriction from future use of Wrkzo.
8. Processing Time
Approved refunds, where applicable, will be processed through the original payment method.
Processing times depend on the payment provider and financial institution and may vary.
9. Fraud Prevention
Wrkzo reserves the right to deny refund requests involving:
- Fraudulent activity.
- Abuse of the refund process.
- Violation of the Terms & Conditions.
- Misuse of the platform.
10. Changes to this Policy
Wrkzo may update this Refund Policy from time to time. The latest version will always be available on this page.
11. Contact Us
If you have questions regarding refunds or believe you are eligible for one, please contact us through the Contact page on Wrkzo.
Note
By using Wrkzo, you acknowledge that you have read, understood, and agreed to this Refund Policy. Refund decisions are made in accordance with this policy and applicable laws.